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Marco Group traded a week-long outage for a system that's practically as fast as you can pull the trigger.
Twenty-five years on Sage 100 had earned Marco Group patience with a bumpy system — until a full week of downtime during their busiest month made it a business-critical issue. Here's how ScanForce brought back stability and a support team they actually trust.
A thorn in the side becomes a business-critical issue.
Marco Group has been using Sage 100 for over 25 years and doesn’t abandon a solution without a valid reason. Upon experiencing frequent and prolonged malfunctions on certain inventory systems, the team tried working with its providers to get things back on track.
Following the suggestion to upgrade to a newer version of Sage, the issues remained unresolved. The team grew frustrated with the prolonged response times from technical support and decided it was time for a change.
“When the system went down for an entire week during July, which is our busiest month of the year, it was no longer just a thorn in my side,” said Co-Owner Richard Davidson. “It had become a business-critical issue that was preventing us from selling our goods, shipping our goods, and keeping our customers happy.”
Frequent System Malfunctions
Prolonged malfunctions on certain inventory systems disrupted day-to-day fulfillment.
An Upgrade That Didn't Fix It
Upgrading to a newer version of Sage, as suggested, left the underlying issues unresolved.
Slow Support Response
Prolonged response times from technical support left the team without timely help.
A Full Week Down in Peak Season
The system went down for an entire week during July — the business's busiest month.
A system the shop floor didn't have to be sold on.
ScanForce provides Marco Group with a consistently stable environment and a timely, knowledgeable support team they can rely on. The team feels ScanForce is a well-supported solution with industry-leading response times and a better system overall.
The shop floor team didn’t realize how slow their previous system was until they started using ScanForce. They no longer wait for the handheld to acknowledge entries — workers describe it as “practically as fast as you can pull the trigger” and on to the next scan.
“They bought into it because they saw an improvement in their world,” Davidson said of the team. “They can get more done because they’re not waiting for the scanner to update before they can scan the next item. They will tell you that picking is faster, scanning is faster, and inventory checks are faster. It’s obvious. It’s not just something on a piece of paper; it’s real life.”
Consistently Stable System
A reliable environment that no longer puts order fulfillment at risk.
Faster Handheld Response
Workers scan the next item without waiting on the handheld to acknowledge the last one.
Timely, Knowledgeable Support
Prompt, effective responses replaced the prolonged wait times of their previous provider.
The proof wasn't on paper — it was in the workday.
They bought into it because they saw an improvement in their world. Picking is faster, scanning is faster, and inventory checks are faster. It's not just something on a piece of paper; it's real life.
Stability they no longer have to think about.
Since implementing ScanForce, Marco Group no longer has to worry that downtime from warehouse technology will cost them business.
Of all the software we run, I can't think of a company that has better support in terms of responsiveness, timeliness, and follow-ups. If someone's doing it right and you have to model after somebody, go to ScanForce — their support is top-notch, bar none.
Ready to see what your floor is missing?
Let's walk through your labor and inventory workflows together.