Product returns are an expensive but necessary evil. The procedure to process them needs to be as efficient and cost-effective as possible. No need to add more cost to the return. With ScanForce return merchandise authorization (RMA) Receiving, the process is quick and easy. Plus, you can rest assured that the correct item has been returned.
Enter an RMA number that exists in Sage along with the item, lot/serial (as applicable), and quantity on the scanner.
The data is then validated, ensuring the items were authorized to be returned.
Items out of warranty can be flagged, so you are quickly alerted if an item can’t be returned.
You need it if:
You receive a fair amount of returns
Product is serialized or lotted
Warranty periods are tracked
Accurately and efficiently receive returned items
Validate the item, serial number, and lot number against the RMA
Check at the time of receipt that the item is still within the warranty period