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Express Wash Concepts cut reporting time 80% and got technicians back in the tunnel.
Across 130+ locations, manual parts tracking meant techs spent more time checking out parts than maintaining tunnels. Here's how Sage Intacct Inventory Automation and ScanForce turned five-hour reports into minutes and sales orders into seconds.
When the tunnel goes down, so does customer satisfaction.
Express Wash Concepts needed a faster, more reliable way to track and manage parts to minimize downtime in their car wash tunnels. Their existing manual processes made it difficult to get timely, accurate information when it was needed most. “We need information yesterday, not in a month… and it’s not a want,” said Tony Hoyles, Warehouse Manager. “We need this information and we need it as fast as we can possibly get it.”
Because of these inefficiencies, technicians were spending too much time in the warehouse instead of where they were most valuable. “Our techs are more valuable in the tunnel, making repairs, doing preventative maintenance, looking at ways to improve the efficiency of our washes, the quality of our wash… just not messing with their phone trying to check parts out,” Tony explained.
Manual Parts Tracking
Manual processes made it difficult to get timely, accurate parts data across 130+ locations.
Delayed, Outdated Reporting
Leadership needed information "yesterday, not in a month," but reporting couldn't keep pace.
Techs Pulled From the Tunnel
Time spent checking out parts on a phone was time not spent on repairs and preventative maintenance.
Tunnel Downtime Risk
When car wash tunnels go down, so does customer satisfaction — parts delays raised that risk.
From warehouse to field, in real time.
Express Wash Concepts implemented ScanForce Warehouse Management and Mobile Sales integrated with Sage Intacct, streamlining warehouse processes, automating reporting, and enabling fast, efficient parts tracking through Sage Intacct Inventory Automation (SIIA).
By integrating SIIA, the company eliminated manual processes and gained the ability to track inventory movement in real time directly from the warehouse to the field. Tasks that once took hours now take minutes, or even seconds, thanks to mobile barcode scanning and automated data capture.
Sage Intacct Inventory Automation
SIIA integration eliminates manual processes and connects the warehouse directly to the field.
Real-Time Field Visibility
Inventory movement is tracked live across 130+ locations, not reconstructed after the fact.
Mobile Barcode Scanning
Automated data capture turns tasks that took hours into work that takes minutes or seconds.
A weekly report that used to eat an afternoon now takes minutes.
That report per week would take me about 5 hours to put together… with Sage and ScanForce I did the report in under an hour.
The numbers were dramatic across the board.
Since implementing ScanForce, Express Wash Concepts has realized significant, measurable operational improvements.
I asked for it, you guys did it. Every time I have a problem, the answer isn't, "We'll see if that works." It's, "We're gonna find you a solution." And so far you guys are 100% on finding solutions to my problems.
Ready to see what your floor is missing?
Let's walk through your labor and inventory workflows together.