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ATD Tools took manual processes out of the warehouse — and the trade show floor.
Paper-and-pencil inventory tracking and hand-written trade show orders were slowing down a four-decade-old automotive tools distributor. Here's how ScanForce's Warehouse Management System and Mobile Sales solution fixed both.
Paper in the warehouse. Handwritten orders on the show floor.
Before ATD implemented ScanForce, they used paper and pencil systems to manage their warehouse. Their team was experiencing inefficient and erroneous inventory tracking, which spilled over into order efficiency and order pulling accuracy.
At trade shows, the problem repeated itself: team members managed sales by hand, and every order had to be manually processed. Orders often required two or three manual updates before they were finalized, creating an inefficient sales process and frustration for both customers and employees.
Manual Inventory Tracking
Paper and pencil systems led to inefficient, error-prone inventory records in the warehouse.
Order Pulling Errors
Erroneous tracking data undermined order efficiency and order pulling accuracy.
Manual Trade Show Sales
Sales were managed by hand, with every order requiring manual processing on the floor.
Multiple Order Revisions
Orders needed two or three manual updates before they were finalized, frustrating everyone involved.
One partner, two problems solved.
Darrel Reuss, ATD’s President, learned about ScanForce from his Sage consultant, Susan Deters of Conner Ash. Deters and Reuss first worked together to move ATD away from pencil-and-paper warehouse processes to ScanForce’s Warehouse Management System, which works seamlessly with Sage 100. ScanForce eliminated the manual processes ATD had relied on to pull orders and track inventory.
The WMS worked so well that ATD went back to Deters to automate trade show sales too. Deters and the ScanForce team introduced Sage 100 Mobile Sales, giving ATD’s team greater visibility into sales on the trade show floor and the ability to accurately create quotes, sales orders, invoices, and credit memos with up-to-date information — so much so that several ATD customers began scanning their own orders at shows.
Warehouse Management System
Barcode scanning replaces manual order pulling and inventory tracking, integrated directly with Sage 100.
Sage 100 Mobile Sales
Salespeople create quotes, orders, invoices, and credit memos from the trade show floor, no internet required.
Real-Time Data Access
Up-to-date information simplified taking and writing orders so much that customers began scanning their own.
Customers went from waiting in line to scanning their own orders.
We went right into order scanning. The customers then gave us a signature, which we emailed to our customer service desk. Then, we printed the receipts and attached them to customer forms.
Manual processes, eliminated end to end.
After a simple implementation and rollout, ATD moved away from manual processes to streamline both inventory management and trade show sales.
ScanForce has allowed us to ship more accurately for our customers, which was our main goal. This, in turn, led us to better inventory management and future order fulfillment.
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