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Gold Crest turned 75 lost minutes a day into $85,000 back in six months.
A once-reliable WMS had worn down over eight years into dropped connections and constant restarts. Here's how a weekend transition to ScanForce restored uptime, morale, and the bottom line without buying a single new device.
Eight good years, then the cracks started showing.
Gold Crest Distributing had relied on its previous WMS for eight years, working through minor issues as they arose. But as system instability worsened, daily operations became increasingly difficult. Employees frequently experienced dropped connections between handheld devices and the server, forcing them to restart processes and wasting valuable time.
The delays added up fast — up to 75 minutes per day per worker — and frustration spread across the production team. Morale began to dip as warehouse staff felt hindered in their ability to meet operational goals.
“The team was completely done with the old system,” said Ben Deimeke of Gold Crest Distributing. “They were missing their numbers, and there was nothing they could do about it. The system just wasn’t working, and we needed a real solution.”
Frequent System Downtime
Eight years of wear left the old WMS increasingly unstable, disrupting daily operations.
Dropped Connections
Handhelds regularly lost their connection to the server, forcing employees to restart processes.
75 Minutes Lost Daily
Per-worker delays reached 75 minutes a day, costing $85,000 in productivity in just six months.
Declining Morale
Warehouse staff grew frustrated feeling hindered from meeting their own operational goals.
A new system, running on the hardware they already owned.
The ScanForce solution gave Gold Crest Distributing a reliable warehouse management system and Mobile Sales solution. The implementation was completed over a weekend, allowing Gold Crest to be fully operational by Monday with minimal disruption.
Gold Crest seamlessly transitioned to ScanForce without the need for costly hardware upgrades. Their existing Zebra TC21 devices, along with iOS and Cognex scanning solutions, were fully compatible with the new system. “We did not have to purchase new hardware,” Deimeke said. “We reused everything.”
Reliable WMS & Mobile Sales
A stable system replaces the syncing issues and crashes that had plagued daily operations.
Weekend Implementation
The full transition wrapped up in a single weekend, with the team fully operational by Monday.
No Hardware Upgrade Needed
Existing Zebra TC21, iOS, and Cognex devices were fully compatible, avoiding added expense.
Uptime on the RF guns changed everything downstream.
The uptime on the RF guns has been the biggest game-changer. It solved our productivity loss, and now the team can just do their jobs without interruptions.
Faster, more stable technology. Smoother operations.
Since implementing ScanForce, Gold Crest Distributing no longer has to worry that downtime from warehouse technology will cost them business.
We were in a tough spot, and ScanForce delivered exactly what they promised. Our warehouse runs smoothly, our employees are happier, and our productivity is through the roof. The transition was smooth, support has been fantastic, and we feel confident in our system now. It was the right move for us.
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