ScanForce Data Privacy Policy

This Privacy Notice describes our policies and procedures in the collection, use, disclosure, retention, and protection of your personal information. ScanForce uses your personal data to provide and improve our services.  By using ScanForce software and/or services, you agree to the collection and use of information in accordance with this Privacy Notice.

This Privacy Notice applies to any website, application, or service which references this Privacy Notice. Where you provide us with or we collect your personal information in any of the ways described in section 2 below, you agree that we may collect, store, and use it:  (1) in order to perform our contractual obligations to you; (2) based on our legitimate interests for processing, i.e., for internal administrative purposes, data analytics, and benchmarking, direct marketing, maintaining automated backup systems, or for the detection or prevention of crime (see section 3. below); or (3) based on your consent, which you may withdraw at any time, as otherwise described in this Privacy Notice.

This Privacy Notice may be relevant to you even if you are not a customer of ours, and have never used a website, application, or service of ours. We may have or use your personal information because we have received it from a user of a website, application, or service of ours.

1. Who we are

This Privacy Notice applies to all products, applications, and services offered by BCA Innovations LLC, d.b.a. ScanForce, (a Florida limited liability company located at 8323 NW 12 Street, Suite 204,  Miami, Florida 33126) (hereinafter, “ScanForce”), and its affiliates, but excludes any products, applications, or services that have separate privacy notices which do not incorporate this Privacy Notice.

2. Types of Data Collected

Use of our software or services may provide ScanForce with certain personally identifiable information that can be used to contact or identify you.  Personally identifiable information may include, but is not limited to:  email address, first and last name, phone number, usage data, and tracking technology.

Usage Data

Usage Data may be collected automatically when using the services.  Usage Data may include information such as your device’s internet protocol, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access our services by or through a mobile device, we may collect certain information automatically including, but not limited to, the type of mobile device used, your mobile device unique identifier, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser used, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our services or when you access the services by or through a mobile device.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our services and store certain information. Tracking technologies used may be beacons, tags, and scripts to collect and track information and to improve and analyze our software and services. The technologies we use may include:

Web Beacons. Certain sections of our services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit, for example, counting of users who have visited those pages or opened an email, and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, you may not be able to use some parts of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our services may use cookies.

Cookies can be “Persistent” or “Session” Cookies. Persistent cookies remain on Your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use both session and persistent cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies
Administered by: ScanForce

Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and We only use these cookies to provide you with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies
Administered by: ScanForce

Purpose: These cookies identify if users have accepted the use of cookies on the website.

Functionality Cookies

Type: Persistent Cookies
Administered by: ScanForce

Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website.

How we collect information

To the extent permissible under applicable law, we collect information about you and any other party whose details you provide to us when you or your users:

1. register to use our websites, applications, or services (including free trials). This may include your name (including business name), address, email address, and telephone number.  We may also ask you to provide additional information about your business and your preferences;
2. place an order using our websites, applications, or services.  This may include your name (including business name), address, contact (including telephone number and email address), and payment details;
3. use our applications.  This may include the collection of metadata, which can occur when you complete online forms (including call back requests), take part in surveys, post on our message boards, post any blogs, enter any competitions or prize drawings, download information such as white papers or other publications, or participate in any other areas that appear on our website or within our application or service;
4. interact with us via social media;
5. provide your contact details to us when registering to use or accessing any websites, applications, or services we make available, or when you update those details;
6. contact us offline, for example by telephone, facsimile, SMS, email, or mail;
7. only partially complete and/or abandon any information input into our website and/or other online forms.  We may use this information to contact you, for example, to remind you to complete any outstanding information and/or for marketing purposes; and
8. use your computing devices, including mobile devices, and applications to access or use any of our websites, applications, or services.  For example, we may collect the device identification number and type, location information, and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information.  We may do this using cookies or similar technologies, as described in section 10. below. We may enhance personal information we collect from you with information we obtain from third parties that are entitled to share that information, for example, information from credit agencies, search information providers, or public sources (e.g., for customer due diligence purposes), but in each case as permitted by applicable laws.

Providing us with information about others. If you provide us with personal information about someone else, you are responsible for ensuring that you comply with any obligation and consent obligations under applicable data protection laws in relation to such disclosure. Insofar as required by applicable data protection laws, you must ensure that you have provided the required notices and have obtained the individual’s explicit consent or otherwise have a legal basis to provide us with the information and that you notify them how we collect, use, disclose, and retain their personal information, or direct them to read our Privacy Notice.

3. How we use and retain your information

To the extent permissible under applicable law, we use and/or retain your information.  You can manage your privacy settings within your browser or within our applications and services (where applicable).  Our use and/or retention of your information allows us to:

1. provide any information and services that you have requested or any applications or services that you have ordered;
2. compare information for accuracy and to verify it with third parties;
3. provide, maintain, protect, and improve any applications, products, services, and information that you have requested from us;
4. manage and administer your use of applications, products, and services you have asked us to provide;
5. manage our relationship with you (for example, customer services and support activities);
6. monitor, measure, improve, and protect our content, website, applications, and services and provide an enhanced, personal user experience for you;
7. undertake internal testing of our website, applications, systems, and services to test and improve their security, provision, and performance, in which case, we would alias any information used for such purposes, and ensure it is only displayed at aggregated levels which will not be linked back to you or any living individual;
8. provide you with any information that we are required to send you to comply with our regulatory or legal obligations;
9. comply with any other of our regulatory or legal obligations;
10. detect, prevent, investigate, or remediate crime, illegal, or prohibited activities or otherwise protect our legal rights (including liaison with regulators and law enforcement agencies for these purposes);
11. contact you to see if you would like to take part in our customer research (for example, feedback on your use of our applications, products and services);
12. to monitor, carry out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be linked back to you or any living individual except as permitted by law;
13. deliver targeted advertising, marketing (which may include in-product messaging) or information to you which may be useful to you, based on your use of our applications and services;
14. deliver joint content and services with third parties with whom you have a separate relationship (for example, social media providers);
15. check specific information from your device or systems directly relevant to your use of the websites, applications or services against our records to make sure the websites, applications or services are being used in accordance with our end-user agreements and to troubleshoot any problems;
16. obtain information relating to any technical errors or other issues with our website, applications and services;
17. comply with our legal or regulatory obligations;
18. collect information about how you and users use the functions of the features of our website, applications and services; and
19. gather statistical information about the operating system and environment from which you access our applications or services.

In addition to the purposes described in this Section 3., we may also use the information we gather to deliver targeted advertising, marketing (including in-product messaging), or information to you which may be useful, based on your use of the website, applications or services or any other information we have about you (depending on the websites, applications or services, you may able to configure these features to suit your preferences). Sections 5 and 6 of this Privacy Notice provide further details on how we will do this.

We may monitor and record our communications with you, including e-mails and phone conversations. Information that we collect may then be used for training purposes, quality assurance, to record details about our website, applications, and services you order from us or ask us about, and in order to meet our legal and regulatory obligations generally.

Information Retention.  To the extent permitted by applicable law, we retain information about you:  after the closure of your ScanForce account, if your application for a ScanForce account is declined, or if your application for a ScanForce account is incomplete.  This information will be held and used for as long as permitted for legal, regulatory, fraud prevention, and legitimate business purposes.

Mobile data.  We may obtain information through mobile applications that you or your users install on their mobile devices to access and use our website, applications, or services or which you or your users use to provide other services related to that mobile application (for example, to sync information from our application or service with such mobile application). These mobile applications may be our own mobile applications or those belonging to third parties. Where the mobile application belongs to a third party, you must read that third party’s own privacy notice as it will apply to your use of that third-party mobile application. We are not responsible for such third-party mobile applications and their use of your personal information.

Mobile applications may provide us with information related to a user’s use of that mobile application and use of our applications and services accessed using that mobile application. We may use such information to provide and improve the mobile application or our own application or services. For example, activity undertaken within a mobile application may be logged.

You can configure our mobile application’s privacy settings on your device but this may affect the performance of that mobile application and the way it interacts with our applications and services.

Data analytics and benchmarking.  We may use information generated and stored during your use of our services for our legitimate business interests to enable us to give you the best service and/or solutions and the best experience. These purposes include to:

• deliver advertising, marketing (including in-product messaging) or information to you which may be useful to you, based on your use of services; carry out research and development to improve our services, products and applications;
• carry out research and development to improve our services, products and applications;
• develop and provide new and existing functionality and services (including statistical analysis);
• and the right to object to processing based on our legitimate interests, and if you wish to do so, please contact us at info@scanforce.com.

4. Sharing your information

We may share your information with:

• any company within the ScanForce Group, for the purposes set out in this Privacy Notice, (e.g. global information and customer relationship management; software and service compatibility and improvements; and to provide you with any information, applications, products or services that you have requested); software and service compatibility and improvements; and to provide you with any information, applications, products or services that you have requested);
• our service providers and agents (including their sub-contractors) or third parties which process information on our behalf (e.g. internet service and platform providers, payment processing providers and those organizations we engage to help us send communications to you) so that they may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you;
• partners, including system implementers, resellers, value-added resellers, independent software vendors and developers that may help us to provide you with the applications, products, services and information you have requested or which we believe is of interest to you; third parties where you have a relationship with that third party and you have consented to us sending information (for example social media sites or other third party application providers);
• third parties used to facilitate payment transactions, for example clearing houses, clearing systems, financial institutions and transaction beneficiaries; regulators to meet ScanForce Group’s legal and regulatory obligations;
• any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
• third parties for marketing purposes (e.g. our partners and other third parties with whom we work and whose products or services we think will interest you in the operation of your business activities. For example, financial services organizations (such as banks, insurers, finance providers), payment solutions providers, software and services providers that provide business solutions);our own and ScanForce Group professional advisors and auditors for the purpose of seeking professional advice or to meet our audit responsibilities;
• credit reference and fraud prevention agencies;
• Government bodies, regulators and any other third party necessary to meet ScanForce Group’s legal and regulatory obligations; We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.
• law enforcement agencies so that they may detect or prevent crime or prosecute offenders;
• any third party in the context of actual or threatened legal proceedings, provided we can do so lawfully (for example in response to a court order);
• any third party in order to meet our legal and regulatory obligations, including statutory or regulatory reporting or the detection or prevention of unlawful acts;
• another organization if we sell or buy (or negotiate to sell or buy) any business or assets;
• another organization to whom we may transfer our agreement with you; and
• Government departments where reporting is mandatory under applicable law.

We may share non-personally identifiable information about the use of our website, applications, products or services publicly or with third parties but this will not include information that can be used to identify you.

5. Marketing

From time to time, we may use your information to contact you with details about our applications, products and services which we feel may be of interest to you. We may also share your information with our group companies and carefully selected third parties so that they (or we) may contact you with information about their products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post, SMS or email. You have the right at any time to stop us from contacting you for marketing purposes. You may also request at any time that we do not share your information with third parties referred to in this paragraph. If you wish to exercise these rights you can do so by selecting your contact preferences at the point where you provide us with your information on our websites, applications or services, using any preference centers we give you access to or by sending us an email to info@scanforce.com. You can also unsubscribe from any email marketing using the links provided in the emails we send to you.

Third party platform advertising.  Where you respond to communications we post on third-party platforms (such as LinkedIn, Instagram, Google, and Twitter), we may also share your information with those third parties in order to serve targeted advertising/content to you via the relevant third party platform based on your profile/interests. Your information is used by the third-party platform provider to identify your account and serve advertisements to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform and you should consult the third party’s help/support center for more information.

6. Your information and your rights

If you are based within the EEA or within another jurisdiction having similar data protection laws, in certain circumstances you have the following rights:

• the right to be told how we use your information and obtain access to your information;
• the right to have your information rectified or erased or place restrictions on processing your information; where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
• the right to object to the processing of your information e.g. for direct marketing purposes or where the processing is based on our legitimate interests;
• the right to have any information you provided to us on an automated basis returned to you in a structured, commonly used and machine-readable format, or sent directly to another company, where technically feasible (“data portability”);
• where the processing of your information is based on your consent, the right to withdraw that consent subject to legal or contractual restrictions;
• the right to object to any decisions based on the automated processing of your personal data, including profiling; and
• the right to lodge a complaint with the supervisory authority responsible for data protection matters (e.g. in the UK, the Information Commissioner’s Office).

If we hold any information about you which is incorrect or if there are any changes to your details, please let us know by so that we can keep our records accurate and up to date.

If you withdraw your consent to the use of your personal information for purposes set out in our Privacy Notice, we may not be able to provide you with access to all or parts of our website, applications, and services.

We will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Compliance with Privacy Standards.  ScanForce’s collection, use, and storage of personal information, by and for its software and services, complies with the requirements of the following data privacy standards:

General Data Protection Regulation (EU GDPR);

United Kingdom General Data Protection Regulation (UK GDPR); and

applicable U.S. federal and state data and privacy laws.

For further information on these standards, please visit https://gdpr-info.eu (EU GDPR), https://ico.org.uk/for-the-public/ (UK GDPR), and https://oag.ca.gov/privacy/ccpa (California Consumer Privacy Act).  Other jurisdictions may apply depending, for example, on your location.

7. Changes to this Privacy Notice

We may change this Privacy Notice from time to time and without notice. However we will not reduce your rights under this Privacy Notice. We will always update this Privacy Notice on our website, so please try to read it when you visit the website (the ‘last updated’ reference indicates when the Privacy Notice was last updated).

8. Security and storage of information

We will keep your information secure by taking appropriate technical and organizational measures against its unauthorized or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information but we cannot guarantee the security of your information which is transmitted to our website, applications or services, or to other websites, applications and services via an internet or similar connection. If we have given you (or you have chosen) a password to access certain areas of our websites, applications, or services please keep this password safe – we will not share this password with anyone.

If you believe your account has been compromised, please contact us at info@scanforce.com.

9. Other sites and social media

If you follow a link from our website, application or service to another site or service, this Privacy Notice will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy notices appearing on those sites or services.

Our websites, applications or services may enable you to share information with social media sites, or use social media sites to create your account or to connect your social media account. Those social media sites may automatically provide us with access to certain personal information retained by them about you (for example any content you have viewed). You should be able to manage your privacy settings from within your own third party social media account(s) to manage what personal information you enable us to access from that account.

10. Cookies, Analytics and Traffic Data

Cookies are small text files which are transferred from our websites, applications or services and stored on your device. We use cookies to help us provide you with a personalized service, and to help make our websites, applications and services better for you.

Our cookies may be session cookies (temporary cookies that identify and track users within our websites, applications or services which are deleted when you close your browser or leave your session in the application or service) or persistent cookies (cookies which enable our websites, applications or services to “remember” who you are and to remember your preferences within our websites, applications or services and which will stay on your computer or device after you close your browser or leave your session in the application or service).

We use the following different types of cookies:

Strictly necessary cookies.  These are cookies that are needed for our websites, applications or services to function properly, for example, these cookies allow you to access secure areas of our website or to remember what you have put into your shopping basket.

Performance cookies and analytics technologies.  These cookies collect information about how visitors and users use our websites, applications and services, for instance, which functionality visitors use most often, and if they get error messages from areas of the websites, applications or services. These cookies don’t collect information that identifies a visitor or user. All information these cookies collect is aggregated and therefore anonymous. We only use these cookies to improve how our website, applications and services work.

Functionality cookies.  These cookies allow our websites, applications and services to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

Targeting or advertising cookies.  These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Web beacons and parameter tracking.  We also use cookies and similar software known as web beacons to count users who have visited our website after clicking through from one of our advertisements on another website or in emails and to collect details of any products or services purchased. These web beacons collect limited information which does not identify particular individuals. It is not possible to refuse the use of web beacons. However, because they are used in conjunction with cookies, you can effectively disable them by setting your browser to restrict or block cookies.

IP Address and traffic data.  We keep a record of traffic data that is logged automatically by our servers, such as your Internet Protocol (IP) address, device information, the website that you visited before ours and the website you visit after leaving our site. We also collect some site, application and service statistics such as access rates, page hits and page views. We are not able to identify any individual from traffic data or site statistics.

11. Contact Us

If you have any queries about this Privacy Notice, you can contact us:

By email: info@scanforce.com

By phone: (305) 370-3377